Privacy Policy for Alyse & Co. Cleaning Service

Effective Date: January 2, 2026

Alyse & Co. Cleaning Service (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, including personal data and messaging activity, in compliance with applicable federal and Arizona state privacy, consumer protection, and electronic communications laws.

1. Information We Collect

We may collect the following categories of information:

Personal Information:
Name, physical address, billing address, phone number, email address, and any other information you voluntarily provide when contacting us, requesting estimates, scheduling services, or communicating with us via phone, text message, email, website forms, or other communication channels.

Service Details:
Information related to the cleaning services you request or receive, including service dates, service locations, preferences, access instructions, notes, and service history.

Messaging Information:
If you opt in to receive SMS/MMS communications, we may collect and retain message content, timestamps, delivery status, opt-in and opt-out records, and responses, as required to comply with federal law, carrier requirements, and messaging platform policies.

Technical and Transactional Data:
Limited technical information such as IP address, device type, browser information, and communication logs may be collected when you interact with our Website or digital systems. This data is used solely for security, operational integrity, analytics, and record-keeping purposes.

2. How We Use Your Information

We use your information only for legitimate business and legal purposes, including to:

Schedule, manage, and deliver cleaning and housekeeping services

Confirm, remind, cancel, or update appointments and service details

Respond to inquiries, feedback, rescheduling requests, or service concerns

Send transactional, operational, and service-related communications

Send promotional or informational messages only where legally permitted and only with your prior express consent

Process payments, maintain internal business records, and improve service quality

Comply with applicable federal, state, and local laws, regulations, and legal obligations

We do not sell, rent, or trade your personal information to third parties.

3. SMS/MMS (Text Messaging) Compliance

By providing your mobile phone number and affirmatively opting in, you expressly consent to receive SMS and/or MMS messages from Alyse & Co. Cleaning Service, which may include:

Appointment confirmations and reminders

Service updates, scheduling changes, or operational notices

Customer service communications

Optional promotional or informational messages, only with your prior express written consent

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

You may opt out of SMS/MMS communications at any time by replying “STOP” to any message. After opting out, you will no longer receive text messages unless you re-consent. For assistance, reply “HELP” or contact us directly.

Your mobile number and messaging data are used solely for communication between you and Alyse & Co. Cleaning Service and are not shared with third parties for their marketing purposes, in compliance with the Telephone Consumer Protection Act (TCPA) and carrier guidelines.

4. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, use, alteration, or disclosure. These safeguards are consistent with industry standards and Arizona data security requirements.

While we take reasonable steps to protect your information, no system can be guaranteed to be 100% secure. In the event of a data breach involving personal information, we will comply with applicable Arizona and federal breach notification laws.

5. Your Rights

Subject to applicable law, you may have the right to:

Request access to or correction of your personal information

Withdraw consent for SMS/MMS communications at any time

Request deletion of your personal information, subject to legal, contractual, or operational retention requirements

Request information regarding how your personal data is collected, used, or disclosed

To exercise these rights, please contact us using the information below.

6. Children’s Privacy

Our services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect, use, or store personal information from children. If we become aware that personal information from a minor has been collected, we will promptly take steps to delete it.

7. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in legal requirements, business practices, or services. Updates will be posted with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

8. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Alyse & Co. Cleaning Service
2390 E. Camelback Road, Suite 130 PMB 2030
Phoenix, AZ 85016

Email: [email protected]
Phone: (602) 858-0117
Text “HELP” to (602) 858-0117 for support